If this is your first time using the Geo Web Portal please exercise extreme patience. The site will download and   install an ActiveX control that could take up to 3 or 4 minutes depending on your connection speed. Iif you do not   have DirectX 9.0 installed you will be prompted to download and install this software as well. Also, viewing our Geo   Web Publisher Help page may help you get started. If you need further assistance please call 423-478-6292 or   423-478-9355 during our regular business hours. Thank you for viewing our site!